At Arti Collections, we strive to provide our customers with the best shopping experience. We understand that there may be instances where you need to cancel your order or request a refund. This Cancellation and Refund Policy outlines the process and guidelines for cancellations and refunds for the purchase of ladies dresses and apparel from our website.

a. To cancel your order, please send an email to articollections2022@gmail.com with the subject line "Order Cancellation Request" and provide your order details, including the order number and reason for cancellation. b. Our customer support team will review your request and confirm the cancellation via email within 24 to 48 hours. c. Please note that cancellation requests can only be processed before the order has been shipped. Once the order has been shipped, it cannot be canceled.

a. If your cancellation request is approved, we will initiate the refund process.
b. Refunds will be processed using the same payment method used for the original purchase.
c. Please allow 7 to 14 business days for the refund to be credited back to your account. The actual time taken for the refund to reflect may vary depending on your bank or payment provider.

a. You may be eligible for a refund under the following circumstances:
If the Product received is damaged, defective, or not as described on the website.
If there are significant variations in size, color, or design from the Product as shown on the website.
If the wrong Product has been delivered.
b. Refunds will not be provided under the following circumstances:

Slight variations in color or design, as these may occur due to differences in screen resolutions and photography lighting.
Damage caused by improper usage, handling, or carelessness.
Products that have been tampered with or altered.
Products without their original packaging or tags.

a. If you believe that you are eligible for a refund based on the above criteria, please send an email to articollections2022@gmail.com with the subject line "Return Request" and provide your order details, including the order number and a clear explanation of the issue.
b. Our customer support team will guide you on the return process, including the address for return shipment.
c. The returned Product must be unused, in its original condition, and accompanied by the original packaging and tags.
d. You will be responsible for the return shipping costs, unless the return is due to an error on our part.

a. If you have any questions, concerns, or require further assistance regarding cancellations, refunds, or returns, please contact our customer support team at articollections2022@gmail.com. We will respond to your queries within 24 to 48 hours.